Position: Software Support, Level III

Job Description:
RealTime Gaming is currently looking for a specialist to join its Software Support team in Atlanta , Georgia . Candidates will provide support for all clients by monitoring a web based support system for incoming tickets which contains questions, software issues and special requests. You will be required to act appropriately and quickly to update the ticket with an accurate and informative response. If further assistance is required, the candidate will need to make sure the client's request is fully completed or escalated to the appropriate department. This position will also be required to share the responsibility of rolling out new release versions and new clients. This position also provides support internally for developers, management and the client managers. Many of the special request from our clients, and internally, involve the analysis of large databases using ad-hoc SQL queries. SQL knowledge is required. Prospective employees will be required to pass a background check before an offer can be extended.

Required Skills:
Good Communication skills.
Must have a good background in writing SQL queries and stored procedures.
Experience with MS Office tools.
MS SQL Server experience preferred.
ASP and ASP. NET experience preferred.

About RealTime Gaming:
Founded in 1998, RealTime Gaming was created with a singular, uncompromising goal; to create the best Internet casino software available anywhere. We have realized that goal, and today, RealTime Gaming software powers some of the most successful casinos on the Internet.

We are dedicated to continued innovation, and thus, employ some of the most sought after talent in the areas of game programming, web development, and business statistics. Our games are designed to deliver the most realistic player experience possible, and our back-end casino management suite is recognized as one of the most powerful in the business – a combination that enables business savvy casino operators to gain a real edge over the competition.

Benefits:
Competitive Salary, Health Insurance, Dental Insurance, Paid Vacation, Paid Sick Leave, 401(k), Flexible Spending Account, Bonus, Flexible Schedule, Casual Dress Code